How to service your watch?

Watches need service regularly (service is equal to repair). When a watch is serviced at our atelier, we disassemble everything, clean, repair, oil and adjust all the necessary settings in the whole watch. We use original parts in each service, and always work respecting watch's originality and listen to our customers voices if you have special wishes considering your watch.

You will receive three before & after pictures when you service your watch at Polus atelier. We like our customers to be able to see inside the watch case too and take a look to the work we have done.

Drop your watch to our boutique in Aleksanterinkatu 16-18, Helsinki. We'll inspect it and give you a detailed description of the work and a cost estimate of the service. After accepting our service estimate, we'll order spare parts and begin servicing your watch. Please contact us via e-mail if you wish to send your watch to us for a service, and we will guide you how to do it.

“Mechanical functionality is only guaranteed when a pre-owned watch is properly serviced and checked”

If you acquired a pre-owned watch somewhere else, and you are unsure if it's authentic or thinking of its condition you can bring your watch to Polus and our watchmakers will check it for you.

Below little information how to operate your watch


    How to operate your watch?

    We have listed tips to help you to get started with your watch. You are welcome to our boutique to ask about your watch or of its use.

    A matter that all wrist watches have in common is the water resistance of the case. Read about water resistance in our FAQ. If you have a mechanical watch, it needs energy to get it running. You can wind mechanical watches (both manual & automatic winding movements) usually from the crown and after few rounds the watch should start running. Often watches come in just because they haven't been wound enough. Anyhow, user should not wind manual winding watch too much as the mainspring can break (there is a clear stop when manual winding movement is fully wound). For automatic winding watches this will not happen because the mainspring slides inside a barrel. Quartz watches run as long as there are enough of energy left in the battery if the watch is not broken. Usually watches are set to time by pulling out the crown for one or two steps, depending on a watch, and the first crown position (against the case) is when you can wind the watch. If your watch has a "screw down crown" it needs to be opened first, most likely by rotating it anti clock-wise, and the watch can be operated after this. Please, always after operating the watch via crown remember  to push the crown against the case or screw in the "screw down crown".

    If water resistance has not been checked, it should be checked before your watch is in contact with liquids. If the watch is less than 100m/10bar water resistant, it is considered splash or dust proof.

    One thing with all wrist watches in common is that it should never require lot of force from your fingers to operate the watch via crown. If something is not working smoothly or as it has worked before, please do not use lot of force as it will most likely break something. Winding mainspring may require a little more force than moving the watch hands (changing time) via crown, but if you feel a clear stop when operating a watch, it usually means that user shouldn't force it to try to make it work. You can push the crown in and try again, and if it still doesn't work or you are unsure, we advise to contact us or your local watchmaker.

    “We sell watches that are strictly tested, checked and/or serviced by our watchmakers at our atelier”

    Wrist watches can be roughly divided into two categories that are mechanical watches and quartz watches (of course, there are wrist watches that do not fall under these two divisions). We have short descriptions about automatic, manual and quartz watches and how to wind them in our FAQ.

    Below a picture by us before & after watch service